Complaints Officer: Mr John Phillips
Address: Suites 17-20 Bowling Green Lane, Avalon Beach NSW 2107
Telephone: (02) 9918-6744
Email: info@bjins.com.au
If our brokerage is unable to resolve your complaint to your satisfaction, as a Steadfast Network Broker we have access to a free, additional, proactive service known as the Steadfast Customer Advocacy service. It can assist if you have a problem related to satisfaction, or fair treatment in relation to your dealings with us, or your insurer. The service can be accessed by sending an email to customeradvocacy@steadfast.com.au , or by calling the Steadfast Group Ltd head office on 02 9495 6500 and asking to speak with the Customer Advocacy service.
Barrenjoey Insurance Brokers is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by our brokerage, or by the Steadfast Customer Advocacy service, you have the right to refer the matter to the AFCA. AFCA provides a fair and independent financial services complaint resolution service that is free to customers. The AFCA can be contacted at:
Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph – 1800 931 678
Email – info@afca.org.au
Website – www.afca.org.au
Insurance Brokers Code of Practice
Barrenjoey Insurance Brokers is a member of the National Insurance Brokers Association (NIBA) and is bound by their Code of Conduct. We also subscribe to the Insurance Brokers Code of Practice. The code sets minimum service standards that you may expect from us. A copy of the Insurance Brokers Code of Practice can be found on NIBA’s website https://www.niba.com.au/insurance-brokers-code-of-practice
